We take protecting your security seriously at Savers Bank.
Mimecast Secure Mail Instructions
As an organization that is constantly handling sensitive personal information; your security is our top priority. While we have used various forms of encryption in the past, the latest tool that we are utilizing is powered by Mimecast and utilizes Transport Layer Security (TLS) to protect our communications.
If your organizational email system or your email provider (Verizon, Comcast, Gmail, etc.) is capable of accepting email over TLS, then you will not need the instructions below. If your organization is not utilizing encrypted mail delivery, then you will need to follow the steps outlined below to access your secure mail inbox.
1. Welcome Email
If this is the first time that you are receiving a secure email from Savers Bank, you will receive a password notification message. It is very important that you retain this email until you are able to successfully login to the platform. If you request a password reset, you will also receive this email notification.
To access the Secure Messaging System, click the here link within the email. You will then use your email address along with the temporary password provided in the email under Login Information to log into the Secure Messaging System.
2. Secure Message Notification
If you have already created a profile within Mimecast, you will receive an email notification from Mimecast.
To access the Secure Mail System, you will need to click the here link within each subsequent email that you receive. There is also a link within this notification where you can reset your password, if needed.
3. Initial Login Screen
If you are accessing the Secure Mail System for the first time (or for the first time since resetting your password), you will be prompted to login using your email address and the temporary password that was sent to you via email.
Upon successfully entering the correct temporary password, you will be prompted to create a new password. If you receive the error message simply close the current window and restart at Step 1.
4. Initial Password Setup
To create your Secure Messaging Password for the first time (or to reset a previously forgotten password), follow these steps:
- Enter the temporary password that was sent to you in the Welcome Email into the Current Password field.
- In the New Password field, create a new password according to the password specifications outline.
- Once your password meets all password specifications, the bullet points next to each requirement will change from black/red to green.
- Click the Confirm button to submit the changes.
5. Password Confirmation Screen
Once you press Confirm, you will receive a confirmation screen indicating that your password has been saved. From this screen, you will be able to log in using your email address and the password that you just created in Step 4. If you need to reset your password, click the Forgot your Password? link and start the process over from Step 1.
Protection of your information
Here are key ways that Savers Bank helps to safeguard your information when you bank online:
- 256-Bit SSL Encryption — When you access your accounts and perform transactions on Savers Bank Online, your information is protected by 256-bit SSL Encryption.
- Extended Validation (EV) SSL Certificate
- Date/Time Stamp — Every time you sign on to Savers Bank Online, we display the date and time of your last visit. If you didn't sign on then, you'll know if there has been unauthorized account access.
- Session Timeouts — If you're signed on and not using Savers Bank Online for several minutes, your session will time out. To resume your banking activity, you'll need to re-enter your user ID and password.
How to add security when using Online Banking
- Change your password — Remember to change your password every 30-60 days.
- Show/Hide Account Numbers — To make sure that your account numbers remain private, you can mask all but the last four characters of your account on Savers Bank Online.
- Nickname Accounts — Nicknaming an account makes it easier to identify online and adds another layer of security.
Tips for safe computer use
- Use a personal firewall — Many Internet service providers offer this feature. A personal fire wall protects your home computer against unauthorized access.
- Beware of malware infection with drive by download — Drive-by downloads may happen when visiting a malicious or vulnerable website, viewing an e-mail message or by clicking on a deceptive pop-up window. Malware is malicious software installed on your computer which has a harmful intent that can, for example, capture your login passwords and other personal data. Examples of malware include software such as spyware, adware, viruses, etc. The best way to protect yourself from malware is to exercise caution before installing programs on your computer or opening email attachments. Here are some precautions that are important to take:
- Only install applications and software from well-known companies you trust.
- Make sure your computer is cleansed from viruses/spyware and has up-to-date anti-virus and anti-spyware software installed
- Keep your operating system and browser up-to-date with the latest security updates and patches.
- Install anti-virus, anti-spyware and malware detection software — The best defense against computer attacks is preventative software. You will need to update the software regularly to guard against new risks, so download updates from your provider as soon as they're available. Or better yet, set the software to update automatically.
- Use a pop-up blocker — Set your browser preferences to block pop–ups—aside from being annoying, these pop-ups can contain inappropriate content or have malicious intentions.
Click to read more tips for safely using your computer at home [PDF]
When conducting online banking and financial transactions, make sure to use a trusted computer. In addition, here are some guidelines for banking safely away from home:
- Only use wireless networks you trust — Networks in Internet cafés, hotels, and libraries are usually not secure and are easy to tamper with. Even if they provide you with a password, that does not guarantee a secure connection. You should avoid using any public computers for online banking.
- Avoid using a public or shared computer for personal transactions —Anyone who uses the computer after you and visits the same websites can sign on to your accounts. After you sign off, select the option to "Remove a user", if that option is available. Also, make sure to clear the Internet history and any cookies stored.
Click to read more tips on staying secure on the go [PDF]
Security Safety Tip
The safety and security of your account is of utmost importance to us. Please know we are actively monitoring your card and banking activity for suspicious activity. We recommend you monitor your account activity and make us aware of any fraudulent or suspicious activity.
For more information about cyber security, read the latest issue of the Security Awareness Newsletter. Security Awareness Newsletter