System Upgrade News
Here you will find all the latest information on our system upgrade that is taking place on April 11, 2022.
To view our full system upgrade customer communication letter, click here.
Key Upgrade Dates and Online Banking Action Items
| Action Item | Action Needed |
|---|---|
| Online Banking | Pre-registration is available now through April 6th for all current Online Banking users. Please update to a new password at this time. |
| Mobile Banking | On or after April 11, 2022 Personal and Business Mobile Banking users will need to download our updated Savers Bank Mobile App. You can visit the Apple App Store for iOS devices or the Google Play Store for Android devices and search for the Savers Bank Mobile Banking App. Follow the easy prompts to download and enroll. |
| Account Alerts | Account alerts that were set-up on your current Online Banking account will not transfer to our new Online Banking solution. You will need to re-establish your alerts on or after April 11, 2022. |
| Online Funds Transfers | Scheduled Online External Funds Transfers with a transfer date of April 9, 2022 or later will not be processed. You will need to re-establish your External accounts and transfers on our new Online Banking solution. Please take note of any existing External Transfers and accounts so you can set them up on our new Online Banking system. |
| E-Statements | E-statements and check images processed prior to our system upgrade will not be available after the system upgrade. We strongly advise you to review the past 18 months of e-statement history, download and save any statements that you deem critical. Please perform this important step before Online Banking is made temporarily unavailable at 4 p.m. on April 8, 2022. Current e-statement users will need to re-enroll in e-statements on or after April 11, 2022. This service will now require an Online Banking user account.
|
Online Banking Quicken/QuickBooks Users
To continue uninterrupted access to Quicken/QuickBooks please refer to the following Mac and Windows documentation for instructions to deactivate your current connection and re-establish your account connections to our new platform.
QuickBooks:
- QuickBooks for Mac Conversion Instructions - Web Connect to Direct Connect
- QuickBooks for Mac Conversion Instructions - Web Connect
- QuickBooks for Windows Deactivation/Reactivation Instructions
Quicken:
- Quicken for Mac 2015-2017 Conversion Instructions - Web Connect to Direct Connect
- Quicken for Mac 2015-2017 Conversion Instructions - Web Connect
- Quicken for Windows Deactivation Instructions
We are ready to help
We have temporarily extended our Online Banking call center hours starting April 11, 2022, in the event you need assistance. Online Banking Representatives will be available 24 hours a day 7 days a week for immediate assistance. Call 800-649-3036 and follow the prompts.
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